This document governs the relationship between lunalogin and all platform users. Please read it carefully before registering or using our services. By using the lunalogin platform, you are deemed to have read and agreed to all terms stated herein.
Before reading the full terms, here are the key points that form the basis of our relationship with you.
All personal and financial data of lunalogin users is protected with 256-bit SSL encryption. Your information is never sold or shared with third parties without your consent.
All bonus terms, withdrawal conditions, and game rules are written clearly and are easy to understand. There are no hidden clauses that disadvantage users without prior notice.
A certified RNG system ensures every game runs fairly without manipulation. Withdrawals are processed within 1–3 business hours and deposits are confirmed instantly.
The lunalogin Indonesian-language customer support team is available 24 hours a day to assist with inquiries, transaction disputes, or technical issues whenever you need.
The Know Your Customer (KYC) process at lunalogin is designed to be simple — just upload your ID card and a selfie. Verification is completed within 24 hours to keep your account secure.
Lunalogin provides self-exclusion tools, daily deposit limits, and access to support services. We care about user well-being, not just transaction numbers.
Welcome to lunalogin, an officially operated and managed online entertainment platform. These Terms and Conditions ("Terms") govern your access to and use of all services, features, content, and functions available on the lunalogin platform, including both the website and mobile app versions (Android and iOS).
By clicking the "Register", "Login", or by otherwise accessing or using lunalogin's services, you confirm that you have thoroughly read this document and agree to be bound by all terms stated herein, together with our Privacy Policy, which forms an integral part of these Terms.
If you disagree with any provision in this document, please discontinue your use of the lunalogin platform. Your continued access to our platform constitutes your affirmation of acceptance of these Terms.
To register and use the lunalogin service, you must meet the following eligibility requirements:
Each lunalogin user is only permitted to have one active account. Owning more than one account under the same individual — whether using a different name, phone number, email address, or device — is a serious violation that may result in the closure of all associated accounts without a balance refund.
When registering, you must provide accurate, complete, and up-to-date information. Required details include your full legal name, active phone number, email address, and date of birth. You are solely responsible for the confidentiality of your lunalogin account password and all activity occurring under that account.
KYC verification must be completed before making your first withdrawal. Required documents are a valid ID card or passport photo and a selfie holding that document. Verification is completed within a maximum of 24 business hours.
Lunalogin supports a wide range of deposit methods integrated with Indonesia's payment ecosystem, including QRIS, DANA, OVO, GoPay, ShopeePay, and bank transfers to 30+ local banks. All deposit transactions are processed automatically and in real time.
Lunalogin users may request a balance withdrawal at any time while the service is operational, provided the following requirements are met:
The withdrawal processing time at lunalogin is 1–3 business hours for requests submitted on business days. Withdrawals submitted on national holidays or weekends will be processed on the next business day. lunalogin charges no administrative fees for regular withdrawals.
Lunalogin periodically offers welcome bonuses, deposit bonuses, cashback, free bets, and other promotions to users. Each bonus is subject to specific terms and conditions stated on the relevant promotions page.
All games available on the lunalogin platform use a certified Random Number Generator (RNG) system that is regularly audited by independent testing bodies. This ensures that every game outcome is entirely random and cannot be influenced by any party.
The following actions are strictly prohibited on the lunalogin platform and may result in permanent account closure:
Protecting user personal data is lunalogin's top priority. All information you provide during registration and use of our platform is secured with 256-bit SSL encryption and stored on restricted-access secure servers.
Lunalogin collects data necessary for platform operations, identity verification, fraud prevention, and regulatory compliance. Your data will never be sold to third parties for commercial purposes. For more details on how we collect, use, and protect your data, please visit our Privacy Policy ours.
Lunalogin reserves the right to modify, update, or revise these Terms and Conditions at any time in response to operational needs, regulatory developments, or platform service changes. Material changes will be communicated to users via their registered email or an in-platform notification at least 7 days before the changes take effect.
Continued use of the lunalogin platform after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you have the right to close your account and withdraw your remaining balance in accordance with the applicable procedures.
These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where lunalogin operates and is licensed. In the event of a dispute between a user and lunalogin, both parties agree to first seek resolution through mutual discussion via the lunalogin support team before pursuing formal legal proceedings.
To submit a dispute or claim, users may contact the lunalogin support team via live chat or email, including account details and a full description of the issue. lunalogin is committed to resolving disputes within 14 business days of receiving the report.
If you have any questions, objections, or need clarification regarding these Terms and Conditions, the lunalogin team is ready to assist you through the following channels:
Also read other supporting documents for a complete understanding of lunalogin's services.