Lunalogin believes that true entertainment is entertainment that is enjoyable and safe. This page is a resource center to help you play wisely, recognize warning signs, and use the control tools we have provided to keep you balanced.
Six features designed specifically to help you stay in full control of your gaming activity on lunalogin.
Deactivate your account temporarily or permanently at any time. The self-exclusion feature activates in under 1 minute and cannot be reversed during the selected period.
Set your own maximum deposit limit per day or per week. Once the limit is reached, the system automatically prevents additional deposits for that period.
Set reminders and session duration limits. The platform will automatically notify you when you are approaching or have exceeded the time limit you set for yourself.
Set daily, weekly, or monthly loss limits. Once the limit is reached, the system automatically stops your betting session until the next period.
Enable periodic notifications that display a summary of your play time and financial statistics for the day, so you always stay aware of your ongoing activity.
Connect with the lunalogin welfare support team at any time via live chat. Our team is trained to provide guidance and referrals to professional assistance if needed.
Playing on an online entertainment platform like lunalogin is fundamentally an enjoyable activity — just like watching a movie or dining at your favorite restaurant. Problems arise when playing is no longer about fun, but becomes a need that's hard to control. That's where the concept of responsible gaming becomes crucial.
Lunalogin is here not only to deliver the best gaming experience, but also to ensure that experience remains positive in the long run. We understand that a small number of users may face challenges managing their gaming activity, which is why we invest seriously in this Responsible Gaming program.
This program is more than a policy page — it is a set of real tools, practical guidelines, and access to support available to you at any time. All self-protection features at lunalogin are free, confidential, and can be activated on your own without contacting anyone.
There are several core principles we recommend to all users as the foundation of healthy play:
Decide how much you are willing to spend before opening the platform. Treat that amount as an entertainment expense — not an investment or a way to make money. Use the lunalogin deposit limit feature to enforce this decision automatically.
One of the most common warning signs is "chasing losses" — continuing to play in hopes of recovering money already lost. Wins and losses are a natural part of entertainment; no strategy can guarantee consistent profit.
Playing for too long can drain your energy and disrupt your life balance. Use lunalogin's play time limit feature to ensure you take regular breaks and don't neglect your daily responsibilities.
Playing while emotionally unstable, under severe stress, or under the influence of alcohol or other substances often leads to decisions you'll regret. Enjoy lunalogin when you're at your best.
Openness is one of the best protections available. Letting those closest to you know about your gaming activity — and giving them permission to step in if needed — is a wise and courageous choice.
Lunalogin has a zero-tolerance policy toward access by users under 18 years of age. We enforce multi-layered age verification:
If you share a device with underage family members, we strongly recommend using a strong device password, enabling parental controls in your operating system, and always logging out of your lunalogin account when you're done playing.
All available in your account settings.
The lunalogin welfare support team is available to assist you 24 hours a day, 7 days a week.
Chat with Support TeamA quick guide to activating the gaming safety features on your lunalogin account.
Log in to your account → Settings → Gaming Safety → select exclusion duration (7 days, 1 month, 3 months, 6 months). Confirm and your account will be deactivated immediately.
Settings → Financial Limits → Deposit Limit → enter your desired daily/weekly amount. Decreases take effect instantly; increases take effect 48 hours later.
Settings → Time Limits → select the maximum session duration per day. A notification appears 10 minutes before the limit and the session ends automatically when time is up.
Settings → Financial Limits → Loss Limit → set your maximum loss amount. Once the limit is reached, new bets are automatically blocked until the reset period.
Settings → Notifications → Reality Check → select an interval (every 30, 60, or 90 minutes). A session summary pop-up will appear automatically on your chosen schedule.
For permanent account closure, contact the lunalogin support team via live chat. Identity verification is required. This decision cannot be reversed once confirmed.
The most common questions we receive about Responsible Gaming at lunalogin.