Important: This Privacy Policy is legally binding and applies to all lunalogin users. By registering or using the platform, you confirm that you have read and agreed to how we handle your personal data.
01 Introduction and Definitions
This Privacy Policy ("Policy") governs how lunalogin collect, process, store, and protect users' personal information. lunalogin is an online entertainment platform committed to safeguarding your data privacy and security to the highest standards.
In this Policy, "user," "you," or "data owner" refers to any individual who registers and uses lunalogin services. "Personal data" includes all information that can identify you directly or indirectly, including name, email address, phone number, ID number, financial information, and behavioral data on the platform.
02 Personal Data We Collect
Lunalogin collects various types of personal user data for platform operational and security purposes:
A. Information You Provide Directly:
- Full name as shown on your identity document (national ID, passport, or other official documents)
- An active and reachable phone number
- Email address for communication and account security purposes
- Date of birth for age verification
- Residential address as stated on your national ID (KTP)
- Bank account or digital wallet details for transactions
- Security questions and answers for account recovery
B. Automatically Collected Data:
- Your device's IP (Internet Protocol) address
- Web browser type and version in use
- Device operating system (Android, iOS, Windows, macOS, etc.)
- Information on cookies and similar tracking technologies
- Your activity history on the platform (games played, bets placed, wins, and losses)
- Your access times and session duration
- General location information based on IP address
C. Identity Verification Documents:
- Photo of national ID (KTP), passport, driver's license, or other official identity document
- Selfie photo holding your identity document (for biometric verification)
- Proof of address such as a utility bill or official letter (if required)
03 Purposes of Data Use
The personal data we collect is used for the following legally legitimate purposes:
- Account Management: Creating your account, verifying your identity, and managing your profile settings.
- Transaction Services: Processing deposits, withdrawals, and other financial transactions securely.
- Fraud Prevention & Security: Detecting and preventing suspicious activity, money laundering, and unauthorized account access.
- Legal Compliance: Fulfilling regulatory obligations and reporting to the relevant authorities.
- User Communications: Sending account notifications, service updates, promotions (if you have subscribed), and customer support communications.
- Analytics and Service Improvement: Analyzing usage trends to improve the user experience and platform features.
- Interest and Preference Withdrawal: Understanding your preferences to personalize your gaming experience (without sending marketing emails if you have opted out).
Transparency: lunalogin does not use your data to build invasive predictive profiles or to manipulate user behavior. All data use is always balanced against your right to privacy.
04 Data Sharing with Third Parties
Lunalogin is committed to never selling or sharing your personal data with third parties for commercial purposes. However, in certain legitimate circumstances, your data may be shared with the following parties:
- Payment Service Providers: Banks, digital wallets, and payment systems required to process your financial transactions.
- Identity Verification Providers: Third parties that assist with the Know Your Customer (KYC) process and document verification.
- Legal Authority: When required by law, court order, or an official investigative request from a government authority.
- Technology & Hosting Providers: Companies that provide cloud infrastructure, cybersecurity, and other technical services (under strict confidentiality agreements).
- Customer Support Partners: Outsourced support teams that assist in answering your inquiries (limited to necessary information only).
In all cases where data is shared, lunalogin ensures that receiving parties maintain security standards equivalent to our own and are bound by strict confidentiality agreements.
05 Data Storage and Protection
All lunalogin user data is stored on secure servers with multi-layered security protocols:
- Storage Encryption: Data is stored in encrypted form using AES 256-bit standards.
- Restricted Access: Only authenticated lunalogin staff with specific business needs may access user data.
- Backup & Disaster Recovery: Data is automatically backed up daily and stored at a separate location for disaster recovery.
- Firewall & Intrusion Detection: The platform is protected by advanced firewalls and a 24/7 intrusion detection system.
- Security Monitoring: The lunalogin cybersecurity team monitors security threats in real-time.
Limitation of Liability: While lunalogin upholds the highest security standards, no system is 100% immune to all cyber threats. In the event of a security breach, lunalogin will notify affected users in accordance with applicable law.
06 Data Retention and Deletion
Lunalogin retains your personal data for as long as your account is active and for the period required after account closure to fulfill legal obligations:
- While Your Account Is Active: Data is retained for as long as you maintain an account with lunalogin.
- After Account Closure: Financial and transaction data is retained for a minimum of 5 years in accordance with applicable financial regulations.
- KYC Verification Data: Retained for a minimum of 5 years after account closure for audit and legal compliance purposes.
- Activity Log: Retained for 2 years for security and investigation purposes.
You may submit an account and personal data deletion request to the lunalogin support team. After identity verification, data not required to be retained by law will be permanently deleted within 30 business days.
07 Cookies and Tracking Technologies
Lunalogin uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device when you visit our platform.
- Essential Cookies: Required for the platform to function properly — including login status, language preferences, and session security. These cookies cannot be disabled.
- Analytics Cookies: Helping us understand how users interact with the platform so we can continuously improve our services.
- Functional Cookies: Storing your preferences such as display theme, notification settings, and game preferences.
You may manage or decline non-essential cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality and your experience on the lunalogin platform.
08 Your Rights as a Data Owner
As a lunalogin user, you have full rights over your personal data. lunalogin respects and supports the exercise of the following rights:
- Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
- Right to Rectification: You have the right to update or correct any inaccurate or incomplete personal data.
- Right to Erasure: You may request the deletion of your personal data, subject to legal obligations requiring certain data to be retained.
- Right to Restriction of Processing: You have the right to request restriction of your data processing under certain conditions.
- Right to Data Portability: You have the right to request your data in a machine-readable format for transfer to another platform.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
To submit a request regarding the rights above, contact the lunalogin privacy team via live chat or email at [email protected]. Requests will be addressed within 14 business days.
Identity Verification: To protect your security, all requests involving personal data will require identity verification before we can process them.
09 Account Security and User Responsibilities
The security of your lunalogin account is a shared responsibility. In addition to the security measures we have in place, here are several steps you should take to protect your account:
- Use a strong and unique password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
- Enable two-factor authentication (2FA) in your account settings for an extra layer of security.
- Never share your password, OTP code, or account information with anyone — including anyone claiming to be lunalogin staff.
- Always log out of your account after each session, especially when using a shared device or public Wi-Fi network.
- Contact the lunalogin support team immediately if you suspect any unauthorized access to your account.
Remember: The official lunalogin team will never ask for your password, PIN, or OTP code through any channel. Beware of scams impersonating lunalogin.
10 International Data Transfers
In operating the platform, user data may be processed on servers located across various jurisdictions. In all cases, lunalogin ensures that international data transfers are carried out through lawful and adequate protection mechanisms in accordance with applicable international privacy standards.
All international partners handling lunalogin user data are required to uphold security and privacy standards equivalent to our own policy, and are bound by strict data processing agreements.
11 Privacy Policy Updates
Lunalogin may update this Privacy Policy from time to time to reflect changes in privacy practices, new legal requirements, or platform feature developments. Any material changes will be communicated to you via:
- Email notification to your registered address at least 7 days before changes take effect
- In-platform notification when you log in
- Update to the "Last Updated" date at the top of this document
Your continued use of the lunalogin platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed of the latest updates.
12 Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the lunalogin privacy team is here to help:
- Live Chat: Available 24/7 on the lunalogin platform
- Privacy Email: [email protected] (response within 2–4 business hours)
- FAQ: Visit the FAQ for general privacy inquiries
The lunalogin privacy team is Indonesian-speaking and dedicated to handling your data requests promptly, professionally, and in full compliance with applicable regulations.